We are unable to entertain any changes nor cancellations once the payment is made
Shipping / Delivery
To ensure product freshness, we are currently fulfilling orders using our own temperature controlled trucks
Upon receiving payment confirmation from the Bank, your order will be processed on the next business day. The delivery lead time will take between 7 to 10 days, depending on the location
We are unable to schedule deliveries at any specific date or time as it is subjected to our delivery plan.
We are selling our products based on net price and the standard shipping fee is RM15 per order
What should I do if the product delivered is found to be spoilt, damaged or incorrect against my order ?
To mitigate disappointments, our drivers will usually request you to perform a visual check on the products before signing off. However, should there be any issues as mentioned, please email to us at firstname.lastname@example.org within 3 days from date of receipt by furnishing the following details:
- a) Name & contact number
- b) Invoice number
- c) Name and quantity of products with issues.
- d) Photos of the products with issues
Our team will review and response to your claim within 3 business days. Requests thereafter will not be entertained.
Email us at: email@example.com